Privacy Policy

1. Introduction

Nexus Electrical Co. is committed to protecting your privacy and handling personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit our website or engage our services or products.

Licensed Electrical Contractor: EC14149
Location: Perth, Western Australia

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2. What Personal Information We Collect

We may collect personal information including:

• Full name
• Phone number
• Email address
• Residential or commercial address
• Date of birth
• Project details or enquiry information
• Photographs or documents submitted through our contact form
• Information submitted via platforms for service/inspection bookings

We only collect information that is reasonably necessary to provide electrical services, respond to enquiries, or manage client relationships.

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3. How We Collect Personal Information

Personal information may be collected through:

• Website contact forms
• Email or direct forms
• Existing client or job booking submissions
• Phone or email enquiries
• In-person consultations
• Website analytics tools

We may also collect technical information automatically when you visit our website, including IP address, browser type, device type, and website interaction behaviour.

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4. How We Use Personal Information

We use personal information to:

• Respond to enquiries
• Provide quotes
• Schedule electrical services
• Deliver residential or commercial electrical services
• Communicate about bookings or projects
• Improve website performance and user experience
• Meet legal and regulatory obligations

We do not sell personal information to third parties.

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5. Website Analytics And Tracking

Our website uses:

• Google Analytics
• Google Tag Manager
• Meta Pixel

These tools collect anonymised data about website usage, including pages visited, time spent on site, and interaction behaviour. This information helps us understand how users find and interact with our website so we can improve performance and service delivery. You can opt out of Google Analytics tracking via your browser settings or Google’s opt out tools.

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6. Cookies

Our website uses cookies to:

• Enable website functionality
• Measure website traffic
• Improve user experience
• Support advertising and performance tracking

Cookies do not give access to your computer or personal files. For more information, please refer to our Cookie Policy.

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7. Disclosure Of Personal Information

We may disclose personal information to:

• Website hosting providers
• CRM or payment management service providers
• Advisors for ongoing management
• Professionals where required by law

We only disclose information when necessary or to provide services in compliance with legal obligations.

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8. Data Security

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.

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Where we implement security measures, non-electronic forms of information storage or storage strategies are completely secure.

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9. Access And Correction

You may request access to personal information we hold about you.

If any information is incorrect or outdated, we will take reasonable steps to correct it.

Requests can be made using the contact details below.

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10. Third Party Links

Our website may contain links to third-party websites. Neuvo Electrical Co. is not responsible for the privacy practices of those websites.

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11. Contact Us

If you have questions about this Privacy Policy or your personal information, please contact:

• Nexus Electrical Co.
• Email: info@nexuselectricalco.com.au
• Phone: (08) 9245 1362

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12. Updates To This Policy

We may update this Privacy Policy from time to time to reflect changes in law, regulation, or business operations.

Updated versions will always be published on this website.

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